Refund policy

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know about the refund.

Refund will be initiated within 1 business day from valid completion of

1. receipt of your returns in our warehouse
2. your cancellation request before dispatch of your goods

Refund mode

• For pre-paid orders, you’ll be automatically refunded on your original payment method. Your account will get credited the same day, if not instantly
  
• For COD orders, a link will be sent to you to provide details of the bank account in which you prefer to receive the refund amount. Once you have provided the details, your account will get credited the same day, if not instantly

RETURNS

You can return your ordered item(s) within 15 days from the date of delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Intimation: You can either send in your request from our Support page or Email Us at care@harfun.in within 15 days from the date of delivery. The details like Order number and Reason for Return should be mentioned clearly.

Guidelines for a valid return:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags & receipt, and in its original packaging
• Once requested, we will schedule a reverse pickup for the same. Reverse pick-up will be attempted thrice from the date of order delivery. If the customer is unable to handover the shipment in three attempts, the customer will be requested to send the product to the address shared below and provide us with the return shipping receipt.
• During Reverse Pick-up, the customers are requested to click a picture of the Delivery agent’s device with product details to ensure a hassle-free return

CANCELLATION

You can cancel your online order before the product has been shipped. Please note that the complete order needs to be canceled. We are unable to accept Partial order cancellation requests. Your entire order amount will be refunded after cancellation.

Cancel request Intimation: You can either send in your request from our Support page or Email Us at care@harfun.in before your order's dispatch. The details like Order number and Reason for cancellation should be mentioned clearly.

EXCHANGES
The fastest way to ensure you get what you want is to request for an exchange on your “Order history” page or send in your request from our Support page or Email Us at care@harfun.in. Please note that the Exchange can be requested 2 times for a particular product.

NOTE :
1. Gift cards will neither be refunded nor exchanged for a higher value.

2. We do not accept returns or exchanges outside India.. Please carefully review your measurements, details, and specifications before purchasing. If you have any queries, please contact us at care@harfun.in.

Customers are requested to make a short opening video while unboxing the package. In case the box is damaged, they should also record a short video showing the condition of the package