website Skip to content

FAQs

A) How do I return / exchange my item?
You can do any of the following, within 30 days of your order:

  • Send in your return request from the Request Return / Exchange page
  • Send in your return request from the My Account page by clicking on Return / Exchange against the relevant order number
  • Either call our Support Number +91 9667969002 (Mon-Sat 10am-6pm) or Email Us at "care@harfun.in". The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with us


B) Within how many days can I return / exchange my item?
Within 30 days from date of delivery.

C) I have removed the tag from the item (I do not have the item tag) and prefer to return / exchange it as it hasn't been 30 days, will there
be any charges deducted from the refund?
As part of our no questions asked Return & Exchange policy, we request you to try to return the tags.

D) After my Return / Exchange request, how soon will I get my refund / replacement?
Once the pickup is done from you by our logistics partner, the refund / replacement is done by us within 1-2 working days.
In case of refund for COD orders, we send a request for your bank details. As soon as it is provided, refund is automatically & immediately completed.

E) What should I do if the order has shipped and I prefer to cancel the order as I'll not be available at the shipping address, is
there any option to redirect the package to a new address once it has been shipped?
We are extremely sorry; we are unable to offer redirection of orders. Our service partner will contact you 3 times on the occasion of

order delivery, we recommend you to please try to get your package redirect at your preferred address (When on call with our
Service partner).

F) What to do if I ordered an incorrect size / colour and the package has shipped?
Please feel free to write back to us and refuse the delivery, we will help you with an exchange as per your preference.


G) What will happen if I return two items in the same package?
Only the return tracking number attached above the package will be scanned as returned, the other item will not be scanned as it will have a different return tracking number which will create a delay in refund as we will have to manually verify the return. Please make sure that every separate order item is returned separately.